Returns & Exchanges
At Lovebox, we want you to be completely satisfied with your purchase; if you are not happy with your device, you can return it within 30 days of delivery for a full refund or exchange. Please ensure the item is in its original packaging and includes all accessories to qualify for a successful return.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Carefully pack your Lovebox in its original box with all cables and components, ensuring it is securely sealed to prevent damage during transit.
Ship It Back
Print the prepaid shipping label provided via email, attach it to your package, and drop it off at any authorized carrier location.
Receive Your Refund
Once our technicians inspect the device for quality assurance, we will process your refund or ship your replacement within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing